'Frequently Asked Questions'

Frequently Asked Questions

Q: How do I find a product?

A: You can use the search function on the top of your screen or browse our online catalog. To browse online, mouse over the product categories at the top of the screen and click the sub-categories to view items. You will be able to view our entire online catalog, and get detailed product descriptions, but you will not be able to order until you have signed in.

Q: How Do I Register?

A: Diamond Tech only sells wholesale to the retail craft trade. To purchase on-line you must complete the on-line application. Retail customers can find a local craft retailer on our Find a Store page.

Q: How Do I Contact Diamond Tech?

A: Visit our Contact Us page or call, write, or send us an email.
Diamond
5600
Tampa,
Phone (813) 806-2923 • Fax (813) 806-1988
Hours:

Q: Is my credit card information safe?

A: We guarantee that every transaction you make at DiamondTechCrafts.com will be 100% safe.
DiamondTechCrafts.com holds a digital Super Certificate (128-bit) from Thawte , a trusted Certification Authority. Our secure server software (SSL) is the industry standard among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Q: What is your warranty policy?

A: All Diamond Tech products are warranted against manufacturer's defects. Select tools and machines have specific warranty periods, which are indicated on each piece of equipment. Should you experience a problem with one of our products, please contact Diamond Tech for further assistance.

Q: How do I return an item?

A: Please contact Diamond Tech as soon as possible when problem occurs. We do not accept returns or exchanges without a Return Authorization issued by Diamond Tech. See full Return Policy.

Q: How are items shipped?

A: Diamond Tech normally ships orders via FedEx or U.S. Postal Service (USPS). Large orders maybe shipped via Motor Freight. Shipping charges are FOB Tampa, FL prepaid and add. Expedited service can be requested for an additional charge. For international destinations (anywhere outside the contiguous U.S.), charges will vary by destination, weight and freight carrier. During online order checkout you will be provided with shipping options, however shipping charges will be computed and billed at the time of shipping. If your order requires Motor Freight, Diamond Tech will provide you with the best possible freight quote.

Q: How much do you charge for shipping?

A: Basic shipping and processing charges depend on the destination and the weight of your order. Shipping cost may vary from shipping quote due to backordered items. During online order checkout, you will be provided with shipping options and charges. Please note that for International orders, these charges do not include any duties, fees or taxes that may be charge by your government.

Q: Do I have to be present when an item is delivered?

A: Standard FedEx does not require a signature at time of delivery. It is up to the discretion of the shipper to determine if the package can be left without a signature. If a signature is required or requested, they will leave a notice with delivery options and instructions. Motor Freight shipments require a signature at time of delivery and therefore proper arrangement should be made.

Q: What do I do if the package appears damaged?

A: If you are present when the package is delivered, inspect it before signing for the delivery. If the package appears damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to the extent that the merchandise may be damaged, refuse delivery and contact Diamond Tech's customer service.

Q: What if I accept delivery and then discover a problem or I wasn't there in person to sign for the package?

A: If you receive an item that appears damaged from shipping (ex: box is dented), notify the carrier immediately (FedEx,USPS or trucking company). Keep all packaging materials, including interior and exterior containers. Do not return the damaged merchandise - the carrier will determine if they need to see the condition of the box at the delivery site--notify Diamond Tech.

Sign up for projects