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Shipping & Delivery
Q: How are items shipped?
A: Diamond Tech normally ships orders via FedEx or U.S. Postal Service (USPS). Large orders maybe shipped via Motor Freight. Shipping charges are FOB Tampa, FL prepaid and add. Expedited service can be requested for an additional charge. For international destinations (anywhere outside the contiguous U.S.), charges will vary by destination, weight and freight carrier. During online order checkout you will be provided with shipping options, however shipping charges will be computed and billed at the time of shipping. If your order requires Motor Freight, Diamond Tech will provide you with the best possible freight quote.
Q: How much do you charge for shipping?
A: Basic shipping and processing charges depend on the destination and the weight of your order. Shipping cost may vary from shipping quote due to backordered items. During online order checkout, you will be provided with shipping options and charges. Please note that for International orders, these charges do not include any duties, fees or taxes that may be charge by your government.
Q: Do I have to be present when an item is delivered?
A: Standard FedEx does not require a signature at time of delivery. It is up to the discretion of the shipper to determine if the package can be left without a signature. If a signature is required or requested, they will leave a notice with delivery options and instructions. Motor Freight shipments require a signature at time of delivery and therefore proper arrangement should be made.
Q: What do I do if the package appears damaged?
A: If you are present when the package is delivered, inspect it before signing for the delivery. If the package appears damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to the extent that the merchandise may be damaged, refuse delivery and contact Diamond Tech's customer service.
Q: What if I accept delivery and then discover a problem or I wasn't there in person to sign for the package?
A: If you receive an item that appears damaged from shipping (ex: box is dented), notify the carrier immediately (FedEx,USPS or trucking company). Keep all packaging materials, including interior and exterior containers. Do not return the damaged merchandise - the carrier will determine if they need to see the condition of the box at the delivery site--notify Diamond Tech.